Claims settlement | ISON Sp. z o.o.

The highest standard

We ensure the highest standard of management of the property and motor vehicle claims settlement process. We are constantly improving our IT tools dedicated to supporting the claims handling process.
Tools, knowledge and experience

We have the tools, knowledge and experience to enable professional and efficient claims handling process. We know the expectations of our clients and insurance companies, which definitely facilitates the efficient organization of the entire process.
Individual approach to customer needs

We configure our claims settlement service taking into account the key parameters for the client (e.g. repair management, cost monitoring and ensuring a high SLA for individual stages of the liquidation and repair process)
Development and innovation

We are constantly looking for new solutions to streamline the claims handling process. We listen carefully to the expectations of our customers and adapt our offer to their needs. Our priority is always reliable and fast implementation of the claim settlement process.

ISON Sp. z o.o. claims handling team

Our Claims Settlement Team consists of high-class specialists with many years of experience in working with claims settlement both from the organizational and technical side, as well as on the side of insurance companies. Our diverse experience enables us to carry out a comprehensive service of the claims handling process in an efficient and professional manner that meets the requirements of our clients.

A comprehensive approach to the claims handling process

ISON Sp. z o.o.- repair network - comprehensive repair management

Over 250 body and paint services
80% of services in ASO
Over 200 service points specializing in handling glass damage,
Services specializing in hail damage
Coverage of 80% of the entire territory of Poland
The largest Dealer Groups in Poland
Workshops with their own body and paint facilities or certified subcontractors
Use of the latest body repair technologies as well as optimized Smart Repair
Repairs in accordance with the vehicle manufacturers' guidelines while maintaining the vehicle repair warranty
Service stations with separate stations for repairing electric vehicles
Dedicated employees in services for contact with ISON Sp. z o.o. and the Client
Inspection and repair date of the vehicle tailored to the customer's needs

ISON Sp. z o.o. - the benefits of entrusting the claims handling process to us

Minimum of formalities
24/7 hotline
One telephone number
Detailed information on the course of the claims handling process
Repair time convenient for the customer
Visual inspection carried out with the repair service in consultation with the insurance company
Direct contact with the claim manager

BENEFITS FOR LEASING COMPANIES

providing the Partner with access to the damage systems of ISON Sp. z o.o.
quick verification of the scope and value of repairs
customer satisfaction surveys
full knowledge and direct insight into the claim handling process
adjusting the course of business processes and procedures to the individual needs and requirements of the Partner
customer loss reporting
assistance in managing the remains after a total loss
acquiring new entities for the sale of financing through the possibility of cooperation of the service in the repair network
archiving of recordings on the hotline
cyclical summaries of the results of cooperation

BENEFITS FOR THE VEHICLE USER

24/7 damage assistance - notification of damage to the Insurance Company, ordering inspection and repair at a cooperating service, towing
minimum formalities on the part of the client
up-to-date information on the process of claim settlement (text message, email)
high quality of repairs guaranteed by the repair shop
replacement vehicle for the entire repair period (unlimited in cooperation with the service network)
direct contact with the claims manager
repair on original parts and in accordance with the technology recommended by the vehicle manufacturer
supervision over timeliness of repairs
repair in recommended repair facilities confirmed by our customers during cyclical satisfaction surveys
visual inspection and the date of repair of the vehicle tailored to the User's needs
if necessary, the implementation of services in the door-to-door system
flexible method of settling the repair with the service - the recipient of the service (ISON Sp. z o.o. - User)
one dedicated number telephone for the client

IT system

We have advanced IT tools that enable us to run professional and efficient claims handling process. We are constantly looking for new solutions to improve the course of the process.

Our main system dedicated to the claims’ handling process is BIK Assist - the proprietary system of ISON Sp. z o.o. that enables full claims handling based on a definable workflow model.
BIK Assist is integrated with the policy management system, which facilitates the verification of insurance cover at every stage of the claim settlement process.
Our proprietary solutions used in BIK Assist accelerate the completion and processing of data, and efficient control mechanisms allow you to identify and correct errors at every stage of the process.
Widely developed functionalities of the system significantly shorten the time of the claims handling process.

We also use advanced tools to support the claims handling process:

Contact Center Platform
a professional platform for managing the process of accepting claims
Expert systems
supporting the process of calculation and verification of repair costs, such as: Audatex, Eurotax, Infoexpert, DAT

We invite you to contact and begin cooperation

Leszek Bury Repair Network Development Manager

tel. +48 666 887 008
email: [email protected]

The highest standard

Tools, knowledge and experience

Individual approach to customer needs

Development and innovation

ISON Sp. z o.o. claims handling team

A comprehensive approach to the claims handling process

ISON Sp. z o.o.- repair network - comprehensive repair management

ISON Sp. z o.o. - the benefits of entrusting the claims handling process to us

BENEFITS FOR LEASING COMPANIES

providing the Partner with access to the damage systems of ISON Sp. z o.o.

quick verification of the scope and value of repairs

customer satisfaction surveys

full knowledge and direct insight into the claim handling process

adjusting the course of business processes and procedures to the individual needs and requirements of the Partner

customer loss reporting

assistance in managing the remains after a total loss

acquiring new entities for the sale of financing through the possibility of cooperation of the service in the repair network

archiving of recordings on the hotline

cyclical summaries of the results of cooperation

BENEFITS FOR THE VEHICLE USER

24/7 damage assistance - notification of damage to the Insurance Company, ordering inspection and repair at a cooperating service, towing

minimum formalities on the part of the client

up-to-date information on the process of claim settlement (text message, email)

high quality of repairs guaranteed by the repair shop

replacement vehicle for the entire repair period (unlimited in cooperation with the service network)

direct contact with the claims manager

repair on original parts and in accordance with the technology recommended by the vehicle manufacturer

supervision over timeliness of repairs

repair in recommended repair facilities confirmed by our customers during cyclical satisfaction surveys

visual inspection and the date of repair of the vehicle tailored to the User's needs

if necessary, the implementation of services in the door-to-door system

flexible method of settling the repair with the service - the recipient of the service (ISON Sp. z o.o. - User)

one dedicated number telephone for the client

IT system

We also use advanced tools to support the claims handling process:

We invite you to contact and begin cooperation

Leszek Bury Repair Network Development Manager

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